KOMQuest allows pre-diagnostics of machine issues prior to sending Technician to site, by providing a list of possible causes and corrections based on machine issues reported by the Customer. It provides a single source for Technician to find diagnostic information by giving access to global information and potential causes of symptoms which may not appear in a Shop Manual.
KOMQuest allows a technician to take the Right Parts and Tools to the Customer machine, giving every opportunity to fix machine on the first visit. It also provides an option for the technician to feedback and record if this has assisted with diagnosing and resolving machine issues. This targets an Improved Customer Satisfaction by providing quicker diagnostics to get machine back to productive work or to its maximum performance.