The work queue consists of following data:
KAC expediters can view service parts details of each request with supporting information available in the data drawers. This work queue provides actual vs projected aging days.
From any work queue, user can assign request to another expeditor. A general expediter can assign to general expediter whereas a unit down expediter can assign to a unit down expediter.
Users can prioritize their work by adding items in their to-do lists. It will always be available as a drawer on the right side of the screen, reminding the user to do the task during the day.
Requests that are available on work queues can be downloaded in CSV and XLSX formats.
User can put reminders on certain requests so that the system will prompt the user on given date and time to do the job for which reminder was set.
The request details screen provides drawer to view additional information of a request including:
The application highlights back order requests based on order type and aging days. Admin users can manage color codes and aging days for each order type.
Expeditors can manage rules to send auto email notification to KAC users in case the ETA of an order varies from a certain number of days. Add and manage email addresses for respective order type.
Through this module, set number of days for original committed ETA change against each order type. If a request exceeds defined number of days, then it will appear in ETA Changed by X Days work queue.
Through this screen, user can set frequency of ETA change for each order type. Request appears in ETA Changed X Times work queue if its ETA change frequency exceeds defined limit.
Through this screen, user can set number of days for communicated ETA change against each order type. Requests are shown in Communicated ETA Change Work Queue if communicated ETA change exceeding defined number of days.