This is the main work queue where all back ordered lines with their respective aging are present. This work queue provides a holistic view of work load for any given expediter. It contains back ordered lines with a distributor request to improve the ETA, Non-stocking parts, and truly suspended with no Purchase order. Expediters can easily access details of each back ordered line, along with supporting data stored in the data drawers.

Any back ordered line for which a distributor has created a request to improve the estimated time of arrival is available in this work queue. Back ordered lines having a distributor request attached to it are considered to be of the highest priority by the business, as distributor is proactively following these requests.

This work queue displays all part that are suspended due to various reasons and there is no corresponding purchase order placed with the supplier. For such back ordered lines expediters are not able to provide an actual ETA and working based on Lead Time of the parts. This work queue assists expediters to identify the back ordered lines for which they need to place a PO with the supplier.

Back ordered lines that are suspended due to the reason that KAC is not keeping the stock for such parts are listed in this work queue. This work queue assists the expediters to identify such back ordered lines and then confirm with distributors if the end-to-end lead time is acceptable for the distributor and after confirmation from distributor expediters place the purchase order with suppliers.

This work queue lists all those back ordered lines for which an expediter has put a follow-up on. This helps expediters to easily identify back ordered lines for which a follow-up is due today, upcoming or is delayed. Based on this information expediters can easily prioritize their work.

Expediting Portal offers managers a comprehensive dashboard, meticulously designed to deliver a clear and concise summary of requests. Along with the bird's-eye view of improve ETA requests data it also provides swift insights, facilitating real-time progress monitoring.
The Dashboard include multiple sections that are:

This is the section of the dashboard that gives you an overview of all back-ordered lines, presenting their respective statuses (including new, follow-up, and completed requests), that is organized by business role. The graphical data illustrates all these back order requests aimed at enhancing ETA and categorizes them into new ones and follow-up aging requests, all classified by order type for a more systematic analysis. Furthermore, it provides a month-by-month count of machine down reports and future firm orders aging throughout the year.

The Customer Request section on the Dashboard provides an overview of all requests related to back ordered lines for which a distributor has created a request to improve the ETA. It offers valuable insights through a combination of graphics and tabular data, making it easy to monitor key metrics including request counts, new, completed, and follow-up requests, categorized by business role. Additionally, it illustrates follow-up requests based on aging days, new customer requests categorized by order type, monthly segmentation of new customer requests over the course of a year, and a display of completed distributor requests.

This section provides an overview of back-ordered lines resulting from non-stocking parts. It further categorizes these requests by status, offering visual representation of new, in-progress, and completed requests.

The Suspended section provides a summary of back ordered lines that are suspended as a result of number of reasons. Through informative graphs, expeditors gain an overview of back ordered lines for which they need to take appropriate action and place purchase order. It also presents a breakdown of new and follow-up suspended requests across different order types, while also offering information about the reasons behind suspension, categorized by months throughout the year.

It offers a concise overview of back-ordered lines for which expediters have initiated a follow-up. Organized by business roles, expediters can gain insights regarding all follow-up requests that are scheduled for today, upcoming, delayed, or already completed. Through graphs, this section presents the aging of follow-up requests based on order types. It also shows follow up aging categorized by both order type and monthly progression over the course of a year.

This section provides a summary of back-ordered lines for which expediters have engaged in communication. Get an overview of requests counts for which communication is initiated, in-progress, or already completed, all organized by business roles. The graphs illustrates communication threads categorized by order type and presents a month-wise annual overview of these requests for each order type.

Enhancing overall satisfaction and operational efficiency, the application features requests for improved ETA. The process begins when a distributor or system (through automated batch) initiates a request to enhance the ETA of a back ordered line. The distributor can specify preferred ETA, and the request gets routed to Customer Request Work Queue, where expediters take charge. They work diligently to enhance the ETA, ensuring it aligns with the distributor’s needs. Once the part order is successfully invoiced, expediter closes the request, and the updated ETA becomes visible to the distributor.

Prioritize the work by adding items in to-do list. It is available as a drawer on the screen, reminding user about the tasks that needs attention or to be completed by the users.

Portal provides a way to schedule follow-up against requests for improved ETA. These follow-up lines are trackable, with their history maintained. The Expediters can view requests that require follow-up actions, manage workload and prioritize these tasks.

The Drawers are designed to elevate the decision-making process. Without navigating to multiple systems/screens, user can easily get the information they need to make the decision. The application offers following drawers:

• Distributor Info
It displays distributor-related information including distributor code, area code, contact numbers, payment terms & delivery terms.
• Sales Order Line Info
View the details of sales order line including purchase order number, part number, ordered quantity, back-order quantity, & updated quantity.
• Stock Info
This drawer provides stock details of a part, its interchangeable part, as well as pricing and availability information.
• Supplier Info
Get to know about primary suppliers, their supplier code, and contact details.
• Open Purchase Order Info
View list of all open purchase orders for the corresponding part.
• Back Order Info
The drawer will display information if the part was back ordered in the past.
• Part Info
Quickly access details of a part including its unique part number, interchangeable code, EPA point and more.

Access and view comments made by expeditors against a back ordered line that have undergone the expediting process. To ensure back-ordered lines are processed quickly, expeditors can initiate communication, include their comments, and can also assign it to another expediter or customer care representative. The application keeps records of communication history for future reference, allowing for easy access and viewing at a later time.

Within any work queue, expediters can assign requests to other expeditors. Ensuring efficient distribution of workload, a general expediter can assign requests to other general or unit-down expediters and vice versa.