AFTERMARKET COMMUNICATION ENHANCEMENT TOOL
(ACE)

ACE stands for Aftermarket Communication Enhancement Tool. It is a workflow system to support Bucket business of Komatsu globally by timely delivery of product information. The system provides complete bucket specifications including the manufacturer information. Users can place request for any specific bucket to know its lead time.


Functions

  • BUCKET SELECTION GUIDE

    This provides wide range to search criteria to search buckets which are manufactured by Komatsu Ltd. and its affiliates. Complete bucket information is shown which includes application area, bucket style, bucket capacity, bucket width, type of lip, tooth type, weight, capacity, and manufacturer.
  • INQUIRY REQUEST

    Using this functionality, user can place request for the required bucket. During request creation process, user may provide customized specs along with working conditions, estimated order date, expected delivery date, delivery terms.
  • TECHNICAL INFORMATION ENTRY

    For customized requests, the corresponding design section check technical possibilities of specific inquiry request. After providing the technical information, the design section submits the inquiry request to corresponding supplier.
  • PRODUCTION INFORMATION ENTRY

    Using this functionality, the corresponding supplier checks the production possibilities of specific inquiry request and updates. The production details submitted to the user who initiates the inquiry request.
  • INQUIRY STATUS VISUALIZATION

    Using this functionality, the user can see the status of inquiry requests at each step. Also, the user can send reminder emails to the corresponding section who has kept request in pending.
  • WORKFLOW HISTORY VISUALIZATION

    In this system, the workflow history of inquiry requests at each step is being managed. Using this functionality, the user can see the overall history from the inquiry requests creation till the completion of the inquiry requests.
  • ORDER STATUS

    The user who has initiated the inquiry requests can input the order status. Order status might be possible “Win”, “Lose”, “Deal Postponed” and “Not decided yet”.

Benefits

  • EMAIL NOTIFICATIONS

    The application provides the functionality to send the email notifications to each section from the inquiry request creation till the order status input. Each section performs its task and forwards request to the next section along with system generated email notifications. This keeps all the stakeholders updated for what going to the specific request.
  • REMINDERS

    The application provides the auto and manual email reminder notifications to the users. The reminder email notifications will be sent to the user who has to take some action against the request. This functionality helps to reduce the lead time.
  • IPAD SUPPORT & OFFLINE AVAILABILITY

    This application is also accessible on iPad devices with limited functionalities. This allows users to use application in offline mode. For iPad users, Inquiry Request Submission, Order Status Input, FAQs and Data Synchronization operations are available.
  • COMMUNICAITON BETWEEN STAKEHOLDERS

    Using this functionality, a user can communicate with other users which are involved in an inquiry request. All users (mentioned in To or Cc field) who receives an email can reply and forward the email to any other user.
  • FAQS, KNOWLEDGE BASE, FLASH NEWS

    The application also provides a set of Frequently Asked Questions and Knowledge Base material for all users. These materials can be in any format. Also, the Flash News functionality is used when new model is released to ACE from Design Section, stock bucket sales campaign from plants.