IT Systems Support & Consultancy Services
Get the IT Support You Need, When You Need It
Is your business experiencing slowdowns? At KPS, we offer a comprehensive suite of IT support services designed to ensure your systems run seamlessly, allowing you to focus on what matters most.
Tailored Support for Your Business Needs
From basic troubleshooting to complex technical challenges, we offer a range of support options tailored to your needs. With three support tiers to choose from, you have the flexibility to find the perfect level of assistance, ensuring your needs are always met.
Automated Support
Get instant help with our guides, FAQs, automated tools, & virtual assistant.
Basic Support
Experience prompt and reliable basic IT support.
Functional Support
Our team is ready to tackle complex issues and provide expert advice.
Technical Support
We have got the expertise to handle your most challenging IT problems.
Automated Support: L0
We provide user-friendly, automated support that helps users to resolve issues independently with minimal intervention. This includes:
- Comprehensive guides for quick reference
- Frequently Asked Questions to help users troubleshoot on their own
- Interactive guidance to assist in resolving issues step-by-step
- System Virtual Assistant (BOT) to provide real-time support
Basic Support: L1
Our L1 support provides prompt assistance by monitoring incidents and addressing common user issues. The key services include:
Closely monitoring system incidents
Troubleshooting basic and common issues
Initial screening of user inquiries
Directing unresolved cases to L2 support for further investigation
Functional Support: L2
We offer expert guidance with operational consultations and assistance. This includes help desk support and answering application functionality related questions.
- Handles more complex problems, such as software bugs, configuration and integration issues, or hardware failures that require deeper technical knowledge.
- Performs detailed diagnostics and analysis to identify the root cause of issues that couldn’t be handled at basic support level.
- Works on solving issues that require more expertise and escalates unresolved or highly complex problems to the next level of support when needed.
Technical Support: L3
Our most advanced support level, handling the most difficult and intricate issues. With deep technical expertise of the system and software, we can:
- Identify and address software bugs to deliver a seamless user experience.
- Maintain data accuracy and security through dependable and timely updates.
- Ensure your applications stay compatible with the latest operating systems and devices.
- Oversee the release process to minimize downtime and risk, ensuring a smooth rollout.
- Track code changes effectively for easier maintenance and collaboration.
Global Reach: Multilingual Localization Services
Expanding your business internationally? Our language localization services ensure your software and applications reach a global audience with smooth accessibility.