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Using this module user can inquire already created sales orders, create new sales orders and request for sales order changes. Order allocation status, suspend reasons and price information is shared with Distributor and also Order confirmation is sent to the DB on successful creation of a sales Order. Distributors can also see the ETA information in case a sales order is back ordered.
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The order status module helps to search and view status of submitted sales order. User can download sales order related documents and initiate request for improved ETA if required.
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Using this module, user can search and view stock & price information of parts. User can view detailed information regarding KAC stock and Network stock (including distributor inventory, Vintage inventory, Lippert inventory, global inventory and KAC factory inventory). We can also see chain and reman part information of the part being searched.
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Rate Shopping feature provides information related to Carriers and Cost with respect to destination, weight and case dimensions.
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Distributor user can initiate ETA Improvement request to improve currently provided ETA of back ordered parts. The request is reviewed by corresponding expediters and are expedited as per requirement of the Distributor.
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Distributors can create a request to Adjust invoiced amounts. These requests are then forwarded and notified to the corresponding department to either approve or reject the request. In case of Approval or Rejection, distributor user is notified.
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This module provides feature to search and view all kind of invoices. These invoices are retrieved from PMATES system. User can download all type of invoices which include sales invoices, adjusting invoices, return invoices and internal invoices based on roles and rights of the user.
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This module provides feature to register return requests due to any kind of issue in received part. The request type can be order in error, shipped in error, annual surplus, or exception. Once the request is received, it is either approved or rejected by corresponding person on KAC side. Once approved a PRA number is assigned to the request and Distributor is notified. DB's can also make a request to change PRA quantity or destination, and view PRA tracking information.
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The Part Master Inquiry module keeps information of all parts. User can inquire about any part and view its detailed information.
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The Price Review module is used to generate review request in case distributor users are getting better price from Komatsu competitors. These review requests are subject to approval from KAC pricing department.
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Price file creation screen allows Distributors to schedule for Price file downloads (daily, weekly or monthly). DB's can also request a price file or price bulletin to be downloaded on demand, but as it is a batch process once they submit the request the batch process will execute immediately and once the file is created, DB will be notified and then they can download the file from Portal.
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A distributor user can initiate a Call to inquire anything related to Parts. It could be related to technical, customer service, RIM, depot and returns. These registered inquires are forwarded to concerning department based on the call category.
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The Depot module is used to inquiry about Depot ASL for any depot. The inquiry screen displays list of all parts available in a depot. Users can also request to add a part to a depot using this module. Corresponding department is notified, and they take appropriate action.
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Komatsu Parts Portal has a detailed access control and provides ability to create as many roles as per requirement. One user can be assigned several roles as per requirement. Any user logging in to portal is given rights based on these roles. Roles can be copied and can be modified whenever required.