Features

• Focused Discussion

  Topic based live chats connect customers with Subject Matter Expert. Choose department & topic and connect with the right support personnel.

  • Access TEC: User logs in to application & click on TEC icon.
  • Select Channel: User can choose the department they need to raise a query to or choose from list of related topics to be precise.
  • Broadcast Message: A message is sent to all of the assigned support personnel mapped to the Department & Topic selected in previous step.
  • Connect with Support Agent: Once a support person takes up the query, a one-on-one chat discussion is started, and other support agents are notified.

• One-to-One Chat

  For inter or intra departmental communication, internal users can start chat with their colleagues to resolve any business-related issues.

  • Access TEC: User logs in to application & click on TEC icon.
  • Select User: Chat window display contact list of all the internal users. Click a user and initiate chat.
  • Communicate: You are all set to chat. Discuss your business queries by sharing files & documents.

• Voice-to-Text Messages

  TEC gives you an amazing feature to convert your words into text messages. You don’t have to use your keypad but you can write a lot by recording your voice notes.

• Document Sharing

  Share attachments such as Documents, Images, Videos and GIFs to make communication more clear and effective.

• Frequently Asked questions

  Improve users’ experience by providing quick information they might ask about certain department & topic. Offer focused discussion and connect them with support agent if their concern is not resolved.

• Forward Message

  Multiple team members can assist a customer to combine knowledge and resolve issues quickly. Seamlessly transfer chat to another support agent on a single click.

• Multiple Chat Heads

  Talk to multiple team members simultaneously and receive notifications about incoming messages. The active chat heads are available in chat window, letting you switch between conversations.

• Broadcast Message

  Messages from customers are broadcasted to all corresponding support personnel based on the department & topic selection. As soon as a Support Personnel takes up a query, TEC notifies all other agents of the same group that no further action is required by them. This allows them to take up queries from other customers.

Benefits

• Integrate Quickly

  The TEC plugin can be embedded in any application with minimum changes. Integrate the plugin in your app by following easy steps provided via Integration Guide.

• Customize Easily

  Completely change the look & feel of chat window as per your application design.

• Support in Real Time

  Instead of emails, introduce better ways to communicate with clients and team members. Through TEC, customers can start live chat anytime while using your application.

• Support Multiple Channels

  Organize department & topic-based channels and communicate with the right Subject Matter Expert.

• Prevent Communication Loss

  All conversations are secure and agents are notified about missed messages received during busy or offline state. It establishes connection to respond back to offline queries.

• Improve Experience

  Better & effective medium for customers, support staff, sales agents, & managers. Instantly communicate with customers and resolve concerns.

• Business Growth

  Increase your business and generate revenue 10 times more by providing instant answers to customers’ questions.